Management Technology Of OZ Supermarket †MyAssignmenthelp.com

Question: Discuss about the Management Technology Of OZ Supermarket. Answer: Introduction As per the given information OZ supermarket is a new retail chain and it has setup to reduce exit queues at the checkout point. The new technology is used at this place for convenient of customers. The purpose of this report is to give recommendations regarding this management technology of OZ supermarket. Discussion Here is the outline of business operations that are performed by OZ Supermarket and recommendations for those operations. Recommendations for OZ Supermarket Business Operations As per the given information, the main operation of this company is maintenance of chain stocks for stationary and non-perishable goods. This supermarket has no checkout line and system for cash payment which is good enough to manage the huge amount of customers in appropriate way (Co.Design, 2017). It is convenient for both customers and staff of supermarket. Now staff members no need to add or delete items or no need to make botheration to generate bills for customers groceries. Money will be automatically deducted from PayWave Card that is issued to customer of OZ supermarket. This is all happened with the help of PayWave technology which is an advanced technology (Forbes.com, 2017). In this case, following recommendations must be taken into consideration by OZ: Here I would like to recommend OZ supermarket to be careful while using this technology and its configuration and maintenance should be done properly (SurveyMonkey, 2017). Next important recommendation is that OZ must be careful about security level of all products and whole supermarket as well. It is common that some bad customers try to use unfair means to take products without paying anything. Therefore, the security tools like video surveillance should be used. Through this, each and every activity of customers and of staff members can be identified. According to given information, OZ supermarket issues a store-issued Paywave Card to children and tourists. It is helpful for both tourists and children to make their purchasing quickly and easily. But in this cases, it is recommended to check identity of tourist properly, otherwise, a fake tourist can misuse issued Paywave Card. This will put bad influence on companys reputation and loss can be bear by OZ supermarket. On other side, in case of children, it is also necessary to be careful because they might not have proper knowledge about usage of card and they can use it inappropriate way or can also cause damage. Without maintaining these securities, this use of RFID technology may cause several security issues. Therefore, it is necessary for OZ supermarket to seriously consider above discussed recommendations for successful implementation of new technology of Paywave. Not only OZ supermarket, but there are also some other large business organizations that are using this technology such as Amazon company. This organization is famous among people worldwide for its PayWave Technology. Suggestions to Improve Customer Service and Business Services Customers are important asset for a business organization. Their satisfaction should be the first priority of every enterprise (Business.qld.gov.au, 2017). OZ supermarket understand this thing and for providing better service to its customers, company has started whole system of PayWave Technology (Contributor, 2017). Therefore, at technical level, company has done a good job for its potential audience. But there are some essential points that must be taken into account by OZ for better customer service such as the staff member of OZ should have patience and empathy while managing customers (Elley, 2017). It is possible that some customers will be irate but they have to try to manage them. Moreover, clear communication with customers is also necessary. Staff members should try to understand perception of customers and their demands properly, so that no conflict can occur. Besides this while managing customers, knowledge, work ethics and adaptability are required to have by customers (Denis, 2017). Suggestions to improve Business Services Business services are directly connected with customer services. Every business service is developed with the goal of attracting customers towards business. In case of OZ supermarket, this company is doing efforts to improve its business services. But here I would like to give some suggestions regarding their business services enhancements (Korschun, Bhattacharya Swain, 2016). It will be better for OZ to maintain its professional development. It means company should provide extreme values to its customers by providing them information about new offers and deals on products and services. While selling products, OZ needs to be careful about quality of products and services. In this competitive market, selling high quality products to target audiences is an effective way to attract maximum number of customers towards business. The security of customers information that is stored into companys database must be maintained properly. Consumers mostly do worry about their information and if there will be any violation with content, then their trust can be broken. OZ supermarket should make proper strategies for better execution of its deals, offers and business operations. Without strategy it is difficult to run business successfully. The above discussed suggestion are helpful for OZ supermarket to improve its business and customer services. Furthermore, feedback of customers after a regular interval is also a good option to obtain information regarding companys performance and services. In this case, OZ supermarket should also take feedback of its customers to enhance its overall working activities. The customers feedback is also helpful to measure expected outcomes of a company. Like, OZ supermarket is using PayWave Technology which is advanced and useful for its consumers. But there may also some regulars who do not feel comfortable while using this technology. So, OZ should tell them about this service properly and must handle their problem for using new technology. Conclusion In conclusion, today people are getting more advanced and want to get high flexibility and security in business operations. That is why, business organizations must be careful about these things and must implement their operations accordingly. As much as better customer service and business service will be provided by company, more customers will be come. At last, the decision of implementing PayWave technology by OZ supermarket is right and they should need to concentrate on its side-effects that I have discussed above. Above recommendations will help OZ to manage whole things in a significant way. References Tips for improving your business | Business Queensland. (2017). Business.qld.gov.au. Retrieved 6 October 2017, from https://www.business.qld.gov.au/running-business/growing-business/tips-improving Contributor, M. (2017). 4 Simple Strategies to Improve Your Business Success Rate. Entrepreneur. Retrieved 6 October 2017, from https://www.entrepreneur.com/article/239706 Forbes.com. (2017). Five Ways to Improve Your Customer Service. Retrieved 6 October 2017, from https://www.forbes.com/sites/sundaysteinkirchner/2012/08/22/5-ways-to-improve-your-customer-service/#6968f58214bc 6 Keys to Improving Your Teams Customer Service Skills | SurveyMonkey. (2017). SurveyMonkey. Retrieved 6 October 2017, from https://www.surveymonkey.com/mp/6-keys-improving-teams-customer-service-skills/ Elley, R. (2017). PayWave and PayPass credit cards answered!. The Mozo Blog. Retrieved 6 October 2017, from https://mozo.com.au/blog/2012/01/paywave-and-paypass-credit-cards-answered/ Denis, M. (2017). Contactless payments: pros cons of PayWave/PayPass. finder US. Retrieved 6 October 2017, from https://www.finder.com/contactless-payment Co.Design, (2017). CVS Taps A Design Legend To Reinvent The Prescription Label. Next Stop: The Pharmacy. Retrieved 6 October 2017, from https://www.fastcodesign.com/90145401/cvs-taps-a-design-legend-to-reinvent-the-prescription-label-next-stop-the-pharmacy Korschun, D., Bhattacharya, C., Swain, S. (2016). CSR and the Frontline Context: How Social Programs Improve Customer Service. Gfk Marketing Intelligence Review, 8(1). https://dx.doi.org/10.1515/gfkmir-2016-0004